Product Analyst


Posted Under: Philadelphia, Pennsylvania jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 19019
Posted On: 2019-10-11 00:00:00

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.----Job Summary:Our mission in Reliability Engineering (RE) at Comcast is simple: Use innovative software and tools to transform operations in order to improve the performance of our network and products for our residential and business customers. We are on a journey to redefine how people, process and technology come together to create the necessary capabilities enabling world-class business and technology operations. At the core of this transformation is the Innovative Operations Platform (IOP) product built with ServiceNow technology.----We are looking for motivated Product Owners to support the continued evolution of IOP in order to realize the full potential of the ServiceNow platform and its integrations within the SRE model. Product Owners will be part of Agile scrum teams to design and develop functionality in various IOP modules including Change Management, Incident, Problem and Knowledge (IPK) Management, Asset Management, and Event Management. The Product Owner has a significant role in quality control working with Process Owners and cultivating relationships and gaining alignment with other platforms.--Core Responsibilities:
  • Work closely with end-users, process owners, and scrum teams to design and deliver functionality that best meets business and technology needs to serve both the customer and employee experience
  • Create stories and groom the backlog to execute on priorities in lockstep with other IOP scrum teams and platforms
  • Create, maintain and communicate the roadmap to stakeholders and leaders
  • Specific responsibilities in each phase of the development lifecycles include:
  • During Process Design
  • Assist in key decisions related to process re-engineering based on platform expertise
  • During Roadmap Planning
  • Assist the Product Manager in developing and maintaining the overall IOP roadmap for development and release activities
  • Evaluate qualified requirements (enhancements, defects, etc.) from the intake process with input from IOP architects and engineers
  • During Development Sprints
  • Work with architects, engineers, developers, testers and other roles on scrum teams daily; co-located with the scrum team
  • Work with Process Owners and Dev Managers to define, prioritize, build and test user stories
  • Answer questions, make decisions, and assist in resolving business issues impacting your scrum teams
  • Work with stakeholders to appropriately groom the backlog and address functionality issues
  • Communicate backlog and sprint status to stakeholders
  • Participate in functional testing in sprints to ensure solution meets acceptance criteria
  • Plan and lead the sprint demos and quarterly retrospectives
  • During Testing & Release Activities
  • Manage and contribute to defining UAT scenarios
  • Manage UAT during sprints and during release preparation
  • Sign off on Release testing prior to a production release
  • Work with Product Enablement to create and execute training and communications plans and assets
  • Provide hands on support to users after releases
  • Measure and communicate KPIs and adoption--Job Specification:
    • Bachelor's Degree or Equivalent
    • Information Sciences, Technology
    • 5+ years of experience in product manager or product owner roles creating a strategic vision and road mapping, crafting interaction design, managing usability testing and setting success metrics
    • Understand and embrace both the authority of Agile Product Owners and the servant leadership model for personnel who are not direct team members will be necessary for success.
    • Ability to view the ---big picture--- of challenges impacting the operations and customer experience, including the technical, functional, and process considerations and to creatively define solutions to those challenges
    • Experience in process design across business and technology functions
    • Experience in writing stories in a fast-paced Agile software development environment
    • Experience with ITIL processes and ServiceNow or other ITSM platforms
    • Ability to work collaboratively across diverse group of stakeholders to design, build, deploy and measure functionality for continuous improvement
    • Willingness to roll up your sleeves to resolve design issues, test software and assist with go-live challenges
    • Strong project management skills with an attention to detail
    • Excellent written and verbal communications skills to clearly convey priorities and goals and motivate team around a visionSkills helpful in this role, but not mandatory
      • Scrum Product Owner or Scrum Master certification--
      • Certified ServiceNow Administrator or Implementer Specialist
      • Software development experience
      • Cable / Telecommunications industry experience-----This position is ineligible for visa sponsorship.-- To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.---------Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category