Field Service Engineer

Leica Biosystems

Posted Under: Sioux Falls, South Dakota jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 57101
Posted On: 2019-07-13 00:00:00

Field Service Engineer North America-North America-United States-SD-Sioux Falls * Job Description SummaryConducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. * Job Description * Travel throughout a designated service region on short notice to support the company's products and field service partners. Provide occasional weekend service support within a short period of time. Partner with the Field Application Specialist group to do installations and customer training. Provide support of highly technical and/or sophisticated products. Achieve and exceed Customer Satisfaction objectives Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software. Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. MINIMUM REQUIREMENTS Education or Experience: High School degree (or equivalent experience) with 4-6 years of related work experience OR AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience. Knowledge and skills: Ability to effectively communicate complex technical failures and method of resolution to business partners and customers is required. Capable of handling advanced complaints, and troubleshooting independently. Possess the ability to work with customers and vendors at both a business and technical level. An exceptional time management skill is a must. Ability to conduct presentations of technical information concerning specific projects or schedules necessary. Proficient in computer hardware and software repair. Ability to configure network devices and interface Cepheid product to local networks. Capable of explaining technical procedures in writing or verbally is essential. Ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary. Ability to work independently and be self - motivated is required. Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action. Troubleshooting skills with automation robotics preferred. Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary. Able to travel approximately 75% of the time with overnight stays. An essential function of this position is the ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements Physical requirements/abilities: Must be able to lift 45 lbs over the shoulder and place the equipment into a slot within a unit that is 5 feet high Ability to maneuver/push equipment (weighing over 1,000 lbs) on wheels Customer Support Full-time