Customer Experience Coordinator


The TJX Companies Inc


Posted Under: Charleston, South Carolina jobs in Other; Other jobs in zipcode 29401
Posted On: 2019-07-13 00:00:00

Description Part Time Coordinator Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities: - Role models exceptional customer service - Creates a positive internal and external customer experience - Promotes a culture of honesty and integrity; maintains confidentiality - Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools - Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs - Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates - Addresses customer concerns and issues promptly, ensuring a positive customer experience - Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed - Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates - Provides and accepts ongoing recognition and constructive feedback - Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures - Promotes credit and loyalty programs during customer interactions - Supports and participates in store shrink reduction goals and programs - Promotes safety awareness and supports maintenance of a risk-free environment - Performs other duties as assigned Requirements: - Available to work flexible schedule to support business needs, including nights and weekends. - Strong understanding of merchandising techniques - Capable of handling multiple tasks at one time - Strong organizational skills with attention to detail - Ability to respond appropriately to changes in direction or unexpected situations - Team player, working effectively with peers and supervisors to accomplish tasks - Strong communication skills - Ability to train others - One year retail and 6 months of leadership experience. Part Time Coordinator