Posted Under: Franklin, Tennessee jobs in Professions; Professions jobs
Posted On: 2019-01-13 00:00:00
At Experian Health, our employees have the opportunity to shape more than products - they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better - for all of us. Act as primary technical contact during shift for system monitoring, triage and coordination of systems issues, file transmission, and automated processes.
The Production Control Analyst II will work closely with DevOps, SysOps, software development, customer support, and business analysts to maintain 24x7 production systems and processes.
Troubleshoot and resolve server issues.
Perform daily and other routine checklists including file transmission, report generation, connectivity checks, file manipulation, and job validation.
Diagnose and resolve data provider issues as needed. Track open issues and report to customer support, development, and/or clients until resolution is obtained.
Maintain processes, scripts, encryption keys, credentials and other key information used in file transmission processes. Work with development to modify and/or create new scripts and processes as needed.
Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information.
Periodically cover shifts for other team members.
Perform system maintenance tasks such as service restarts and server patching.
Ensure new production/feature rollouts are coordinated through Production Control, including any documentation and checklists required.
Other duties as required.
Education & Experience:
At least 3 years' experience in computer operations or related field. Completion of an associate's degree in information technology or equivalent work experience. Equivalent combination of education and experience may be considered.
Special Skills and Knowledge:
Experience in computer operations.
Strong attention to detail with routine tasks and checklists is essential.
General knowledge of TCP/IP networks and experience troubleshooting connectivity issues.
Experience with Windows Server operating systems in virtual environment.
Experience with Linux administration.
General Experience with Server Virtualization.
General knowledge of health care eligibility and claims data is a plus.
Excellent verbal and written communications skills.
Working Conditions: Weekend on-call rotation
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans