Call Center Customer Service Representative (Account Services)


Cox Communications


Posted Under: Wichita, Kansas jobs in Sales; Sales jobs in zipcode 67201
Posted On: 2019-01-13 00:00:00

At Cox, we connect people to the things they love. Now we---d like to connect with you. Cox Communications is looking for customer focused individuals to join our team and be the voice of our brand. As a Call Center Customer Service Representative (Account Services), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell.-- -- An Account Services Representative is part of a supportive, customer service-oriented team that:
  • Exceeds our customer expectations by providing top notch customer service.
  • Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services.--
  • Educates residential Cox customers about additional service opportunities.
  • Maximizes opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. As part of a customer experience driven team, you will earn an hourly rate of $15.00.--
    --At Cox, we offer...
    • Competitive wages with potential for additional financial incentives for motivated team members!--
    • FREE Internet and other Cox discounted services--
    • Medical, Dental, and Vision Benefits first day!
    • Casual, yet energetic and engaging work environment
    • Retirement Benefits including 401(K) matching
    • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
    • Tuition Assistance provided
    • High degree of commitment to our communities including volunteer opportunities
    • Flexible work options are available including a work from home program if you live in a commutable distance from the Wichita Cox office. You must complete six months of employment and be in good standing to qualify. Ask your recruiter for additional details.--
    • Career Advancement Opportunities across the Cox family of companies Unleash your potential with Cox Communications as an Account Services Representative, where you---ll be enhancing the lives of our customers and your career. Apply today!
      Primary Responsibilities and Essential Functions
      • Work in an energetic call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests.--
      • Exceed our customer expectations by documenting call details and new account information into the system and completing any forms required to request action by other departments.
      • Build customer loyalty by resolving customer problems on the first call.----
      • Educate customers on billing details, Cox policies and procedures concerning prices, billing and service.--
      • Perform any necessary calculations pertaining to fees, time periods, or dates.--
      • Provide customer support by asking questions and listening to customers in order to understand their needs, request, or problems while identifying up-selling opportunities.
      • Meet monthly key performance metrics for promoting and selling products and services that align to our customer---s needs
      • Other duties as assigned. Minimum
        • 6 months work experience providing service directly to customers--
        • 6 months experience using a computer in a work or non-work setting
        • High school graduate or GED or equivalent work experience--
        • Eligibility to work in the United States Preferred
          • 6+ months experience working in a position that requires meeting sales goals
          • 1 - 2 year work experience in a customer service role, not specific to just Call Center----
          • Strong aptitude for helping customers and a customer experience focus
          • Enthusiastic and personable
          • Must be able to work in a call center or highly structured environment
          • Strong computer skills and be able to navigate through multiple screens
          • Ability to adapt to constant change
          • Demonstrated solid work history.