Customer Service Travel Concierge


Aspire Lifestyles Global


Posted Under: Phoenix, Arizona jobs in Hospitality & Tourism; Hospitality & Tourism jobs in zipcode 85001
Posted On: 2019-01-11 00:00:00

Aspire Lifestyles - Extraordinary Every TimeLooking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You?ve come to the right place. Here at Aspire Lifestyles we promote within, values a work-life-balance and a management team that is open to new ideas.We are the global leader and concierge industry pioneer with nearly 30 years of experience designing and managing high performance concierge programs and customer loyalty solutions. Join a dynamic and leading concierge company that offers a competitive package.What does it take to join us? We?re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the industry leader but?Extraordinary Every Time!About the Job:Aspire Lifestyles is seeking candidates for an elite customer service opportunity to work at our Phoenix/Biltmore location (24th street/Camelback):
    $15 -16.00 hour base pay within first 6 months; opportunity to earn up to more depending on performance, and? hours worked.Paid Training- 5 weeks of trainingOvertime potentialMonthly performance based bonusesQuarterly Pay for Performance BonusHealth, Dental, Vision & 401(k) effective the 1st of the monthEligible for a travel discount card after 6 months of service (IATA)Career opportunities to move into a more senior concierge roles or leadership positionsVariety of shift offerings in our (24/7) call centerCURRENT Shifts available: Afternoon, Evening Shifts Available- Please note: MUST be able to work?? WeekendsResponsibilities and Duties
      Deliver white glove Concierge services to an elite clientele, assisting with tasks including placing dining reservations and suggestions, flower orders, entertainment and ticket inquiries, assistance while travelling and more.Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for themRecommend tailored solutions to the customer to drive brand loyaltyIdentify opportunities to proactively meet member needs and deliver customized recommendations and services; focusing on value-added solutionsUtilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutionsUtilize multiple complex systems to accurately document and research customer informationMaintain acceptable performance standards including effectiveness, efficiency and qualityAble to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, email, etc.)No sales requiredQualifications and Skills
        High school diploma or equivalent is required.Superior customer service and communication skills are a must, with a minimum of 3-5 years of customer service experience, preferably in a call center environment.Experience in a white glove or luxury industry is an asset. Prior experience in the Hospitality, Travel, or Entertainment industries preferred.Must be internet savvy and proficient at navigating multiple systems at one time.Excellent written and oral communication skills.Job Type: Full-timeSalary: $15.00 to $16.00 /hour