Patient Services Representative - Call Center


DaVita Medical Group


Posted Under: Seattle, Washington jobs in Sales; Sales jobs in zipcode 98101
Posted On: 2018-12-07 00:00:00

Patient Services Representative - Call Center At the Everett Clinic, our purpose is simple - do the right thing - for our patients and each other. The philosophy allows us to recruit the best talent and enjoy a reputation as one of the most innovative and high-quality healthcare providers in the country. Some say we are a medical group, but we like to think we're a large family. Our team cares about our patients and each other. We offer the best in quality care, advanced technologies and quality facilities. Our Core Values: We do what is right for each patient. We provide an enriching and supportive workplace. Our team focuses on value: service, quality & cost. The Everett Clinic offers competitive salary, excellent benefits including a retirement savings plan, tuition reimbursement, paid time off, health insurance, flexible work schedules and professional growth opportunities. Work with the best. Join our Team. Overview: As the first contact for our patients, the Call Center representative sets the tone for a positive experience. Exhibits empathy, courtesy, competence, efficiency and care. Ensures confidentiality of medical records and releases medical information following established Clinic policies and procedures. Schedule: 40 hours per week. Initial schedule is Monday - Friday, 8am-5pm. Schedules are subject to change due to patient care needs or the needs of the departmen to include varied shifts, Sunday through Saturday covering all operating hours. The first two weeks of training require full time Monday thru Friday, 8am - 5pm. This is not optional and attendance is mandatory. Please ensure you available to attend training before applying to this position. Essential Functions: Schedules all appointments and/or procedures following established scheduling guidelines. Uses multiple systems to fulfill patient requests. Uses UCB/ACD phone systems for scheduling/updating pertinent patient information. Verifies and updates patient information (address, telephone number, insurance,etc.) according to standard work documentation. Documents patient information in the electronic health record (EPIC) following standard work guidelines. Registers new patients according to standard work documentation. Advises patients of their responsibilities regarding insurance and referral information. Actively works Epic patient work queues and scheduling reports assigned to department Processes failed appointments according to standard work documentation. Has knowledge of all satellites and their locations to aid in directing patients Keeps work area neat and clean. Attends meetings as required. Education: High school graduation or GED. Experience: One-year work experience preferred, preferably in a medical office setting. UCB/ACD Desktop phone system experience preferred. Word processing, computer, photocopy and fax machine experience. A basic knowledge of medical terminology strongly preferred. Strong customer service skills required. Knowledge, Skills & Abilities: Noted below are the essential responsibilities the job holder must be able to perform satisfactorily to do this job successfully. Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job Knowledge, Skills, Abilities: Exhibits a voice tone that leaves the impression with the patient of confidence, knowledge and professionalism. Staff committed to continuous personal performance improvement in addition to looking for opportunities to make processes work better for the patient. Written communications skills are professional with proper spelling, grammar, and punctuation Effective listening skills. Proficient in Microsoft Office Suite ( Word, Outlook etc.) Able to speak succinctly and articulately with a moderate pace and volume with no usage of slang or jargon. All calls answered with a positive and greeting at answer, request for information as well as transferring all calls. Able to handle stressful situations in calm and professional manner. Able to adapt to short-notice changes in procedures/processes/policies. Ability to use and navigate current computer programs. DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group's teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients. DaVita Medical Group's leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu. DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law.