Technical Writer

Yes Lifecycle Marketing

Posted Under: Chicago, Illinois jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 60601
Posted On: 2017-11-23 12:00:00

Yes Lifecycle Marketing wants you to say YES to this exciting opportunity. We are seeking a Technical Writer to join our Chicago, ILoffice.This position is responsible for ensuring the correct development and availability of internal documentation, software help files, tutorials, training materials, user guides and other materials used to support clients and/or internal staff in the implementation and use of YLM Products.

Essential Job Functions:1. Oversees the development of installation, configuration, how-to documentation, and online help for both customers and employees.

2. Ensures that existing onboarding and migration processes and documentation is updated for each product release.

3. Retrieves, organizes, analyzes and synthesizes complex subject matter and transforms it into easy-to-understand information for specific audiences.

4. Gathers information using methods such as interviewing subject matter experts and trainers, working with test or training regions of systems, and accessing existing project information and documentation.

5. Independently plans, coordinates and executes projects under only very general direction.

6. Participates in the design and development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements.

7. Develops new information based on product functionality/enhancements, project meetings, interviews, and feedback.

8. Gathers relevant information from multiple sources while working within the time constraints required.