Customer Service Technician


Posted Under: Springfield, Massachusetts jobs in Professions; Professions jobs in zipcode 1101
Posted On: 2017-11-23 05:00:00

Aarons has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do whats right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aarons Associate, youll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. Youll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. Youll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Aarons provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Customer Service Technician, youll serve as Aarons ambassador, upholding our commitment to excellence by working directly with our customers in a professional manner while selling our name brand products, providing unparalleled service and support, and delivering top quality products and services. You will receive expert training on all the latest model products from electronics to furniture to appliances. Additional responsibilities include field sales, merchandise handling and troubleshooting. Reviewing lease agreements with the customer is occasionally required. As an Aarons Customer Service Technician, the difference is personal and your ability to build strong relationships with customers is critical to our success. Connect with Aarons today and see what we have to offer!

Job Duties

Will handle telephone and showroom sales when needed.
Assist in field marketing programs as requested by store management
Deliver prescribed company advertisements/flyers when in field

Responsible for all service calls with direction from sales manager.
Responsible for testing all units immediately from service center prior to customer return.
Responsible for testing all units and troubleshoot potential problems immediately upon return from the customers home with the supervision of Sales Manager.
Initiate service calls and add to current open service calls.

Showroom & Warehouse
Responsible for repairing broken merchandise that would have been otherwise deemed worthless.
Maintaining the stores warehouse in a neat and orderly manner
Assist in maintaining the showroom floor as per company guidelines

Works alongside Sales Manager to keep warehouse organized and clean.

Verify correct product and accessories for delivery or return
Ensure that all merchandise is clean and in operating condition prior to delivery
Review necessary information sheets
Load, secure and protect product in delivery vehicle
Offload, install and demonstrate merchandise
Ensure that delivery schedule is followed
Deliver merchandise to customers homes and businesseswithout additional damage
Assist with merchandise returnsload and service product in vehicle
Document all vehicle movement on daily route sheets
Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
Confirm customer identification, collect money and obtain customers signature on lease agreements

Product Installation & Education
Offload, install and demonstrate merchandise to achieve maximum customer satisfaction
Merchandise Returns, Service Calls & Product Refurbish
Perform routine service calls, product exchanges and assist with merchandise returns
Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Showroom & Warehouse
Assist in maintaining the showroom floor and stores warehouse

Additional duties
Other tasks as assigned by management

Job Requirements
Strong technical skills or working knowledge of electronic products
Position routinely requires lifting, loading, and dollying heavy merchandise
Neatly groomed appearance
Strong technical skills or working knowledge of electronic products

Maintain professional appearance
Good communication skills
Good driving skills and the ability to legally operate the Company truck

As a Customer Service Tech at Aarons, you will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, sick days and holidays
Bonus & commission opportunities
Five day work week, Sundays always off!
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits

All Customer Service Techs must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Drivers License and comply with the Aarons Driver Qualification Policy. A drug screening and criminal background investigation with job performance reference check are also required.