Customer Service Specialist


Vantage Deluxe World Travel


Posted Under: Boston, Massachusetts jobs in Hospitality & Tourism; Hospitality & Tourism jobs in zipcode 2101
Posted On: 2017-11-22 07:00:00

Overview



Title: Customer Support Specialist

Department: Customer Service & Sales

Location: Boston, MA

Full-time

Job Summary ---Customer Support Specialist in Boston, MA

This position is part of the companywide Revenue Generating Team. As a Customer Support Specialist, you will handle inbound calls, outbound calls, and email and/or chat correspondences. You will collaborate with multiple teams internally to resolve customer issues, fulfill requests, and drive brand loyalty, while increasing sales.

About Vantage Deluxe World Travel

Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

At Vantage, you---ll discover a dynamic environment and team members who are talented, driven, globally aware, entrepreneurial, flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture. We offer a great work-life balance and collaborative team environment.

As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that---s in our headquarters in Boston, MA or in one of our other global offices.

We offer a highly competitive salary and excellent benefits.

Compensation/Benefits

Base + highly competitive commission plan

Work at Home opportunity

4 Weeks of paid training

10 vacation days, 10 holidays, 5 sick days and 3 personal days

401K with company match, Medical, dental, and vision benefits

Subsidized commuter transportation

Travel discounts --- employees who complete a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.



Responsibilities



Job Responsibilities for Customer Support Specialist




  • Resolve customer concerns about reservations, travel, promotions, and the company via phone, email and chat.
  • Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
  • Maintains a good team rapport with various departments and personnel across the company to resolve guest's questions that arise pre-trip, posttrip or on-tour.
  • Consistently meet or exceed expected performance and service quality goals.
  • Maintain a friendly, courteous, service-oriented, professional, outgoing, and customer service oriented mindset throughout all interactions with guests. Remain calm and professional through difficult conversations.
  • Maintain knowledge base by attending weekly training for new implementations (promotions, sales goals, procedures, accounting, and products) in order to ensure professional service to our guests.
  • Identify and close sales/upsell opportunities including travel protection, cabin upgrades, air upgrades and other tour features, through inbound calls; online chat and email,
  • Other duties to be assigned or modified to meet changing business needs and requirements.


    Qualifications



    Qualifications for Customer Support Specialist




    • Experience in a commission based role preferred
    • HS Diploma required. Associate's preferred
    • Email & Chat experience preferred
    • Excellent typing, phone, listening, and computer navigation skills required
    • Experience in travel, hospitality, concierge service, luxury brand clientele highly preferred
    • Ability to multi-task and work well in a fast paced environment
    • Strong verbal and written communication skills, with excellent problem solving skills
    • High attention to detail and accuracy
    • Ba chelors Degree or equivalent experience preferred, but not required.


      Software/Systems




      • Basic Microsoft skills, including Outlook
      • Reservation system experience highly preferred


        Schedule

        Four Weekdays: 11:00am-8:00pm EST

        One Weekend Day (Saturday or Sunday): 10:00am-6:00pm EST

        Rotating holidays

        Are you interested in this position with Vantage Deluxe World Travel in Boston, MA? Then please apply for this position. Additional Opportunities are available in the careers section of our website at www.vantagetravel.com, please check them out!

        This company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.

        Equal Opportunity Employer

        Vantage Deluxe World Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.



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        Customer Service Specialist


        Job Locations

        US-MA-Boston