Vital Care Industries
Posted Under: Tinley Park, Illinois jobs in Administration, Clerical; Administration, Clerical jobs
Posted On: 2017-11-20 18:00:00
Job DescriptionQualifications: Seeking highly professional candidates with a minimum of 4 years’ experience in Administrative Assistant and Customer Service roles. Candidate must possess excellent communication skills (verbal, written and interpersonal).Customer Service Representative/Administrative Assistant Job Duties:
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Communicate in a clear, concise, professional manner.
- Accept orders by phone, fax and EDI, and fax order confirmations.
- Open customer accounts by recording account information and maintain customer records by updating account information.
- Research and resolve customer complaints related to product or service problems; offer solutions to problem; expedite correction or adjustment; follow up to ensure resolution.
- Prepare invoices.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Understand team approach concept and contribute to team effort by accomplishing related results as needed.
- Prepare, review and/or edit correspondences such as form letters, reports, tables, spreadsheets, and other printed material.Minimum Skills: Intermediate to Advanced Microsoft Office Excel skills. Professionalism, Willingness to Learn and Obtain Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Analyzing Information , Multi-tasking, Data Entry, Type 50 WPM.Company DescriptionA leading manufacturer of specialty surgical accessories and devices in Tinley Park is seeking to fill a full-time Customer Service Representative Position, which entails serving customers by providing product and service information, and resolving product and service problems.
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