Customer Service Representative/Administrative Assistant Job Descripti

Vital Care Industries

Posted Under: Tinley Park, Illinois jobs in Administration, Clerical; Administration, Clerical jobs
Posted On: 2017-11-20 18:00:00

Job DescriptionQualifications: Seeking highly professional candidates with a minimum of 4 years’ experience in Administrative Assistant and Customer Service roles. Candidate must possess excellent communication skills (verbal, written and interpersonal).Customer Service Representative/Administrative Assistant Job Duties:
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Communicate in a clear, concise, professional manner.
  • Accept orders by phone, fax and EDI, and fax order confirmations.
  • Open customer accounts by recording account information and maintain customer records by updating account information.
  • Research and resolve customer complaints related to product or service problems; offer solutions to problem; expedite correction or adjustment; follow up to ensure resolution.
  • Prepare invoices.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Understand team approach concept and contribute to team effort by accomplishing related results as needed.
  • Prepare, review and/or edit correspondences such as form letters, reports, tables, spreadsheets, and other printed material.Minimum Skills: Intermediate to Advanced Microsoft Office Excel skills. Professionalism, Willingness to Learn and Obtain Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Analyzing Information , Multi-tasking, Data Entry, Type 50 WPM.Company DescriptionA leading manufacturer of specialty surgical accessories and devices in Tinley Park is seeking to fill a full-time Customer Service Representative Position, which entails serving customers by providing product and service information, and resolving product and service problems.