Posted Under: Albuquerque, New Mexico jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 87101
Posted On: 2017-11-20 07:00:00
Provides level 2 support for any computer or network problems that should arise. o Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. o Works closely with various system owners and provides ongoing support. o Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. o Works with vendor support contacts to resolve technical problems with desktop computing equipment and software applications. o Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. o Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. o Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities. Configures /adds new services as necessary. o Performs light programming (usually scripting, which involves writing programs to automate tasks). o Reviews, escalates, resolves, and closes various tickets in the Altiris Help Desk queue. o Documents network, server, and system functions using tools, such as, Visio, Microsoft Word, network portals, and other documentation tools. o May be required to work flexible hours, carry a duty pager, rotate through ON-CALL shift, and respond to network or system outages in a timely manner. Other duties which are of secondary importance and marginal to the position?s purpose. ? Introduces and maintains tools to assist the network group (IP database, group FTP server, Backup network server). ? May be required to perform desktop support duties from time to time. ? Other duties as assigned. Knowledge/Skills/Abilities: o Knowledge of MS Project and basic project management skills o Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls o Knowledge of MS Windows, SUN Solaris, and VMware operating systems o Knowledge of information security techniques to maintain a secure and efficient work environment o Knowledge of Filenet or other data entry and document imaging applications o Knowledge of Dell or HP servers and experience with warranty support o Working knowledge of network tools, such as, Visio, Wireshark, etc. o Good analytical and problem solving skills o Basic understanding of MS SQL and Oracle databases o Basic understanding of SAN architecture o Ability to communicate with other employees in the company in both technical and non-technical roles o Ability to work independently and as part of a team o Excellent verbal and written communication skills We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
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