AL/CUSTOMER SERVICE REP 2/26395-1



Posted Under: Auburn, Alabama jobs in Administration, Clerical; Administration, Clerical jobs
Posted On: 2017-11-20 12:00:00

CUSTOMER SERVICE REP 2. ADDITIONAL INFORMATION:MAJOR GOALS AND RESPONSIBILITIES:
Take and process orders received via phone and or fax from order portal , obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers. Maintain computer Master Files to eliminate billing errors to achieve zero billing errors.

ESSENTIAL ACTIVITIES:
1. Receive orders by phone or fax â?? obtaining all information necessary to process the order.
2. Contact each new customer to inform them of the order.
3. Follow Insurance guidelines when preparing the order to be processed.
4. Contact Healthcare Providers to obtain any additional and/or supporting documentation to complete orders.
5. Communicate any order delays to patients and/or referrals when the situation arises.
6. Closely monitor the MCS Master Files â?? following all accreditation and insurance guidelines.
7. Note any significant correspondence with the patient or referral source accurately in MCS files.
8. Complete an evaluation of the patient condition with every order and document this information in MCS files.
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