Help Desk



Posted Under: Seattle, Washington jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 98101
Posted On: 2017-10-20 19:00:00

<span>Seeking a Help Desk Associate for a leading company in Downtown Seattle!<br>&nbsp;<br><B>Objective:</B><br>Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.<br>&nbsp;<br><B>Key Accountabilities</B><br>&bull; First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%<br>&bull; Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing &nbsp;users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%<br>Education:<br>&bull; High School Diploma or equivalent<br>&bull; College courses helpful but not required<br>&nbsp;<br><B>Experience:</B><br>&bull; 1 year computer related work<br>&nbsp;<br><B>Skills &amp; Knowledge:</B><br>&bull; Basic Knowledge of Desktop Technologies<br>&bull; Basic understanding of Networking<br>&bull; Ability to use proper phone etiquette in stressful situations<br>&bull; Ability to work in a team environment<br>&bull; Ability to meet deadlines<br>&bull; Ability to work flexible hours<br>&bull; Strong Clerical Skills and attention to detail<br>&nbsp;<br>&nbsp;<br></span>

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