Operations Engineer I



Posted Under: Seattle, Washington jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 98101
Posted On: 2017-10-20 13:00:00

<span>Seeking an Operations Engineer I for one of Seattle&#39;s leading retailers! <br><B>&nbsp;</B><br><B>Key Responsibilities:</B><br>Process incoming Work Orders, Service Requests and Incidents following existing SLA&rsquo;s and escalation process<br>Work closely with engineering team members to engage and escalate following existing guidelines/SLA&rsquo;s<br>Process incoming work utilizing our corporate ITIL tools and process<br>Proactively work to meet team metrics and goals<br>Look for opportunities to improve processes, automate recurring issues and improve the efficiency of the team<br><B>&nbsp;</B><br><B>Requirements:</B><br>DNS/DHCP<br>Basic understanding of PowerShell<br>SCOM<br>Excellent attention to detail<br>Excellent customer service and communication skills<br>Ability to work as part of a team while being individually accountable for assigned work<br>Willingness to collaborate and adapt to change<br>Available to participate in on call rotation<br>Basic understanding of systems, network and server operating systems<br>Basic knowledge of scripting, automation and monitoring platforms<br>Ability to troubleshoot issues and apply logical problem solving<br>&nbsp;<br>&nbsp;<br></span>