Help Desk Administrator



Posted Under: Providence, Rhode Island jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 2901
Posted On: 2017-10-20 00:00:00

Helpdesk Administrator

Location: Providence, RI

Contract Duration: 6+ months

Responsibilities

Candidates will provide support for system service issues.
3+ years of technical experience, call center experience, clinical applications, equipment and/or procedural issues is preferred.
Primary contact for all critical incidents reported to the service desk and follows all processes defined for major incident mgt.
Researches, recreates and resolves problems that could not be resolved by level one support w/ customers, internal depts. and escalation groups.
Determines when to escalate to resolve outstanding issues, and determines best practices for problem resolution and partners w/ documentation specialist to ensure checklists are up-to-date.
Analyzes calls to identify trends and leads the resolution of high priority issues.

To Apply:
Please send your resume to mmarshall@jvtadvisors.com

Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250 years of combined Technical and HR Recruiting experience.
We are top results oriented, highly respected and experienced professionals who pride ourselves in elevating the careers of talented people.
We are dedicated to matching the right candidates to the right companies.