Desktop Consultant - Adobe



Posted Under: Jersey City, New Jersey jobs in Professions; Professions jobs in zipcode 7097
Posted On: 2017-09-25 12:00:00

**About Capgemini**
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the
Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital
solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience at apgemini.com/about/how-we-work/the-collaborative-business-experiencetm TM at apgemini.com/about/how-we-work/the-collaborative-business-experiencetm , and draws on Rightshore at apgemini.com/about/how-we-work/rightshorer **--** at apgemini.com/about/how-we-work/rightshorer , its worldwide delivery model.
Learn more about us at www.capgemini.com at apgemini.com/ .
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - apgemini.com/resources/equal-employment-opportunity-is-the-law
+ Excellent Customerfriendly communication Skills with prior customer service experience.
+ Dynamic, Energetic andvery flexible across shifts and a good team player
+ Provide Call logging andResolution through First Call Resolution (---FCR---).
+ Provide Level 1troubleshooting (PC, Desktop applications, mobile, etc.).
+ User Account Managementcoordination and escalation
+ End user ---How to---queries
+ Service Desk knowledgemanagement
+ Remote Desktop Support
+ Install, configure, andupgrade MS Office and related user applications
+ Troubleshoot and resolveuser issues with VMware Horizon clients
+ Troubleshoot and resolveuser remote access problems (VPN et al)
+ Perform workstation,laptop and work with OEMs for break-fix for users
+ Set-up and registerusers for strong authentication to complement their AD credentials
+ Patch management onoperating system, browsers and key vendor applications, i.e. Adobe.Refer to the attached application list in Supplement 1 as the currentstarting point for current scope. New applications introduced overtime will be covered under the current SOW.
+ Document all incidents,changes and fixes in the Service-Now trouble ticketing system
+ Desk-Side support atCustomer main location at Jersey City with remote support for regionalmanagers.
Role Descriptions:
This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required.
Day to Day responsibilities:
--- Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
--- Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
--- Participating in various client meetings for strategy making, providing inputs wherever applicable;
--- Active involvement in Project work, should be able to outline the project plan and implement it further;
--- Initiate and align all the standard processes in the corresponding service to adhere to ITIL standards and implement best practices;
--- Perform peer-reviews for the team-members to ensure the quality deliverable;
--- Should have excellent client facing skills and understand the client requirement, presentation and documentation skills;
--- Perform Technical Interview (level1) and mentor the new starters and junior team members;
--- improve the processes to make it cost-effective (in terms of efforts);
--- Adapt upcoming technologies that could be used going forward for day-to-day delivery (as per the latest trends) and building capabilities on these within the team.
--- Qualification: Bachelor---s degree and/or required years of experience
--- 4-7 years of experience, Graduate in IT (preferably)
--- Must have experience in Technology Application
--- Should be proficient in Problem Diagnosis & Solution and Technical Process Expertise
--- Should have progressing skills in Technology Solution Design
**Job:** _Programmer/Analyst_
**Organization:** _INFRA US IGATE_
**Title:** _Desktop Consultant - Adobe_
**Location:** _NJ-Jersey City_
**Requisition ID:** _031117_