Pharmacy Customer Service Associate


Proxsys RX


Posted Under: Birmingham, Alabama jobs in Healthcare; Healthcare jobs in zipcode 35201
Posted On: 2020-10-19 00:00:00

Description: Proxsys Rx operates retail pharmacies on local hospital campuses and is seeking qualified candidates for this unique position of Front End Coordinator. This position is responsible for greeting and assisting every customer/patient with courtesy and professionalism as the "Face of the Pharmacy." Additionally, this position coordinates the front end (non-pharmaceutical) inventory of the pharmacy, ordering, stocking, merchandising, balancing the register, maintaining records, etc. Works collaboratively with the pharmacy staff in order to communicate effectively with the customer. The pharmacy is open Monday-Friday, 8:30 AM to 5:30 PM and closed Saturday and Sunday.Qualifications Include:-- Above average customer service skills with at least 3 years customer service experience,-- At least 3 years of retail experience, pharmacy or other healthcare very helpful,-- Must be high energy and team oriented,-- Strong computer skills and experience, excel proficiency preferredPosition offers an excellent salary and benefits including medical, dental, vision and life insurance, 401(k) with match, and Paid Time Off.Job Type: Full-timeEssential Duties and Responsibilities:
  • Welcome customers/patients upon entry and identify needs,
  • Answer incoming calls and direct to appropriate pharmacy staff for clinical needs; field questions and/or complaints from customers/patients,
  • Serve as runner in support of the discharge program, as needed,
  • Request new patient information and current insurance card,
  • Present hardcopy prescriptions or refill prescription label to pharmacy for filling after verifying pertinent information,
  • Offer patients the opportunity for a consultation with a pharmacist, inform them of HIPAA rights, and obtain signatures for all prescriptions received,
  • Process transactions through the POS,
  • Maintain charge accounts and inform Pharmacist-in-Charge of discrepancies,
  • Balance POS, reconcile transactions, and complete end-of-day paperwork,
  • Make bank deposits and submit bank receipts and invoice logs with receipts each weekly,
  • Create and maintain a good impression of the store by straightening displays, cleaning counters and shelving, and restocking as necessary,
  • Work with management to maintain sufficient levels of inventory and maintain storage area/overstock,
  • Ensure all information regarding markdowns and promotions are communicated to other pharmacy staff,
  • Place over-the-counter (OTC) order electronically and receive in POS once delivered,
  • Prepare all OTC, gift, and convenience items according to procedure prior to placement,
  • Change promotional displays as instructed,
  • Maintain inventory integrity by updating inventory on new shipments and regularly spot check inventory levels throughout the store, and
  • Other duties as assigned.Competencies:Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.Customer Service - Manages difficult or emotional customer situations; responds promptly to customerneeds; solicits customer feedback to improve service; responds to requests for service and assistance.Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control: remains open to others' ideas.Oral Communication - Speaks clearly and persuasively regardless of situation; listens and gets clarification; responds well to questions.Written Communication - Writes clearly and informatively; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.Diversity- Shows respect and sensitivity for cultural differences; supports affirmative action, andrespects diversity.Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.Organizational Support - Follows policies and procedures; conserves organizational resources.Planning/Organizing - Uses time efficiently; ability to initiate the necessary procedures to enable the process of filling prescriptions; remains organized.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.Adaptability - Able to deal with frequent changes, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time.Dependability - Follows instructions, responds to management direction.Initiative - Asks for and offers help when needed.. Requirements: Education/Experience - High School diploma or equivalent, and 3 years of retail experience.Language Ability - Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to speak effectively to employees or other members of the organization.Mathematical Ability - Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.Reasoning Ability - Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.Computer Skills - Working knowledge and experience with a POS, internet, and database and word processing systems.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.PM20