Information Technology IT Services Analyst I


Gannett


Posted Under: Louisville, Kentucky jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 40201
Posted On: 2020-08-03 00:00:00

Information Technology - IT Services Analyst I Louisville, KY, USA Req #11137 Tuesday, July 28, 2020 Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal , WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy. The purpose of the ITS Analyst is to provide customer service and technical problem resolution to the Company's user community, primary as Tier II technical support within their areas of expertise, while at the same time making those internal customers comfortable and confident with their technology and the IT department. They are responsible, as a subject matter expert, for the support and development of assigned group-wide and legacy technology, systems, and/or processes. This includes performing independent task assignment and analysis of systems, project assignments, and developing solutions in response to user requirements. In addition, they are responsible for internal customers' systems and technology at the site or sites were assigned. Responsibilities: - 50% Under the functional leadership of a manager or senior analyst, performs independent task assignment and analysis of an assigned subset of technologies, systems, and/or processes across the Group. In so doing, resolves problems and documents resolutions. - 20% Performs project assignments as determined by department leadership to plan and develop total system configuration and application solutions. Comprehends user requirements and determines logical solutions via computer system configurations and applications. This includes implementing technical solutions and streamlining processes to achieve efficiencies. - 20% Provides advanced support of internal customers' systems and technology at the site where assigned. This includes maintaining, installing, and trouble-shooting of software, operating systems, and computer and associated hardware. Resolves the software and hardware problems of our computer users while at the same time making those internal customers comfortable and confident with their technology and the IT department. - Coordinate and communicate with peers, managers, customers and other teams. Preferred Experience: - Internship or above experience in an IT Support or Helpdesk role is preferred. - Experience with Mac hardware and software is a plus. - Must be knowledgeable with mobile device technology and synchronization with Exchange. - Basic knowledge of active directory and networking from a desktop support perspective. - Internship or above experience in an IT Support or Helpdesk role is preferred - Must be able to perform basic computer troubleshooting with PC hardware and software. Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. Other details * Job Family IT Services * Job Function Technology * Pay Type Hourly