Senior Director of Operations - Radiology


Beth Israel Deaconess Medical Center


Posted Under: Boston, Massachusetts jobs in Executive; Executive jobs in zipcode 2101
Posted On: 2020-07-01 00:00:00

Reports to the Chief Administrative Officer. Responsible for the operations of the Radiology Department located at BIDMC, Chestnut Hill Square, 1101 Beacon Street, Lexington and Chelsea through direction and coordination of the technical, nursing and support areas of the department to provide efficient and effective patient care and quality imaging in accordance with established guidelines and BIDMC policies and procedures.Essential Responsibilities: Directs the technical/nursing areas of the Radiology Department through training, development, planning, counseling and establishment of departmental goals and procedures in accordance with BIDMC policies and TJC. Monitors departmental performance to ensure quality of work and conduct of technical/ nursing staff.Conducts ongoing reviews of state-of-the-art developments in various imaging modalities through literature reviews, conference attendance, and professional affiliations. Ensures that managers are exposed to such developments, utilizing formal and informal communication mechanisms. Oversees maintenance and enhancements to the Radiology Information Systems.Ensures appropriate billing processes including delineation of all critical data elements, CPT-4, demographics and ICD-10 coding. Oversees the exam code dictionary, annual CPT edits, denial management and revenue cycle.Facilitates, in conjunction with physician liaisons, quality and process improvement activities for the department. Works with the Radiologist-in-Chief or other radiologists, providing technical support in the evaluation and development of new technical procedures or inventions.Supports the capital equipment replacement and service processes. Working closely with Directors and Facilities to ensure timeliness and coordination of service and installations so as to minimize disruption of operations. Participates and represents Radiology in the Medical Equipment Management Committee ensuring TJC compliance.Assisted by the manager of Medical Imaging Physics, evaluates the performance of all equipment in the department. When performance deficits are related to erroneous usage or misuse of equipment, takes corrective actions through in-service educational measures.Participates development of, and manages the implementation of the department operating budget. Contributes to development of broad-based strategies; participates in development of department-wide business, operational and organizational models.Must be readily available to discuss with considerable tact and understanding problems that arise relative to patient care and technical procedures with patients, authorized family members and hospital staff.Represents the medical center as a valued member of the Beth Israel Deaconess network.Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: More than 100Assists in planning, monitoring and/or managing budget in functional area of department.Required Qualifications:Bachelor's degree in Radiologic Technology/Imaging Technology, Health administration or related field required.8-10 years related work experience required in radiography and 3-5 years supervisory/management experience requiredAdvanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.Competencies:Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally