Associate Ombuds

University of North Carolina at Chapel Hill

Posted Under: Chapel Hill, North Carolina jobs in Other; Other jobs
Posted On: 2020-05-24 00:00:00

Posting Information Position TypePermanent Staff (EHRA NF)DepartmentUniversity Ombuds Office-201100Working TitleAssociate OmbudsAppointment TypeEHRA Non-FacultyPosition Posting CategoryAcademic AdministrationSalary RangeFull Time/Part Time?Full-Time PermanentHours per Week40Vacancy IDNF0004390Position ID01004561Posting Open Date05/04/2020Application Deadline05/25/2020Open Until FilledNoProposed Start Date05/01/2020Position Summary The University Ombuds Office provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e., staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombudsman Association Code of Ethics and Standards of Practice, the University Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue or concern related to an individual---s University experience. The University Ombuds Office does not serve the UNC Healthcare System. The Ombuds Office supports the mission of the University of North Carolina at Chapel Hill and its identity as a proudly public research university, committed to enhancing the quality of life for the people of North Carolina and beyond. The Associate University Ombuds utilizes coaching, consultation, facilitation and mediation techniques to engage those seeking assistance in candid conversations and to identify a range of constructive problem-solving options and approaches. In coordination and consultation with the Director, the Associate University Ombuds draws insights from individual cases and interactions in order to highlight, and communicate to campus leadership, opportunities for systemic change and institutional progress. The Associate University Ombuds routinely handles highly complex and challenging matters and must exercise sound judgment, discretion, sensitivity and the highest level of professionalism. The Associate University Ombuds works independently yet under the overall direction of, and in close consultation with, the University Ombuds and Director. The Associate University Ombuds represents the Ombuds Office in the University Ombuds and Director---s absence, develops and delivers training programs that build campus capacity for constructive problem solving, engages with groups to facilitate communication and collaboration and generally works at all levels to help make the University a better workplace, learning environment and home for all. The Associate University Ombuds is expected to be a positive and supportive colleague within the Ombuds Office and to approach their work through a lens of cultural humility and with a spirit of curiosity, continuous learning and dedication to excellence. Additional information about the Ombuds Office is available at Educational Requirements Candidates must possess an advanced degree, such as a master---s degree, JD or PhD. Qualifications and Experience Candidates must have: -at least five years of relevant professional experience -a well-developed understanding of the role of an organizational ombuds -outstanding written and oral communication skills -the ability to communicate effectively with individuals at all levels of the University, and a commitment to the continuous learning and self-reflection necessary to work effectively with members of a diverse community in an inclusive and respectful manner -excellent problem-solving skills and a demonstrated ability to analyze complex scenarios, delineate issues and assist in developing and analyzing a range of options and approaches to resolution -some understanding of conflict resolution and mediation techniques and principles -some understanding of formal resolution processes and related ethical/legal/risk management concepts -the ability to maintain strict confidentiality, use discretion and discernment in highly sensitive situations, and to respond to all individuals with care and concern -excellent presentation skills and the ability, or a willingness to learn, to facilitate group processes -ability, or a willingness to learn, to analyze quantitative and qualitative data and generate statistical and narrative reports -commitment to working as part of a team to support departmental goals, objectives and initiatives Equal Opportunity Employer The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Special InstructionsQuick Link Department Contact Name and TitleVictoria DowdDepartment Contact Telephone or Emailvictoria_dowdunc.eduOffice of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Applicant Documents Required Documents Curriculum Vitae / Resume Cover Letter Optional Documents Supplemental Questions Required fields are indicated with an asterisk (). Please select the response below that describes your level of education that best or mostly closely satisfies the education requirements for this position. Bachelor---s degree in required discipline(s) listed or related field Bachelor's degree in any field/discipline Master's degree or Doctorate degree in required discipline(s) listed or related field Master's degree or Doctorate degree in any field/discipline None of the above

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