Customer Experience Manager


Sierra Executive Solutions Inc


Posted Under: Reno, Nevada jobs in Executive; Executive jobs in zipcode 89501
Posted On: 2020-02-15 00:00:00

Sierra Executive Solutions, Inc. (SES) is recruiting for a casino/resort/hotel client company's - Manager of Customer Experience. - Sierra Executive Solutions is a 3rd party local recruiting firm representing a confidential Reno/Tahoe -employer in the hospitality industry. If you are currently working in Guest Services and would like to move up to a Manager role, this career opportunity may be perfect for you. Manager of Customer Experience is -responsibilities -include -overseeing all departments within Casino/Resort/Hotel and making sure they are all producing exceptional guest service, analyzing and responding to guest reviews through all survey and social media platforms, along with working with leadership teams to improve and build on overall guest experience through added amenities, features and benefits for their guests. -From hotel front hotel desk, restaurants, entertainment venues -to casino floor, the Manager of Customer Experience is a critical role in operations with a lot of operational exposure interdepartmentally and with guests from all walks of life, local and visitors, and this role has a critical impact on the success and reputation -of the organization. - - - Requirements: BS Degree preferred 3+ years experience in hotel/casino/resort Guest Service/Customer Experience is required Hospitality industry experience required Customer Service experience required Competitive salary and benefits. -This is a full time direct hire career opportunity. - Please contact Sue Colina, VP Executive Recruiting at Sierra Executive Solutions, Inc. for immediate attention to you confidential application. -775-358-2800 ext 1. -