Director Of Patient Billing services

University of Arkansas for Medical Sciences

Posted Under: Little Rock, Arkansas jobs in Accounting, Auditing; Accounting, Auditing jobs in zipcode 72201
Posted On: 2020-02-15 00:00:00

The Director of Patient Billing directs the day-to-day billing and collections operations of the professional billing offices- CUMG, MCPG and Regional Programs. S/He is responsible for department performance that meets or exceeds the department standards and serves in a support position to the Integrated Revenue Cycle (IRC) and the Integrated Clinical Enterprise (ICE). The Director promotes positive interaction with all medical staff; complies with all IRC, Integrated Clinical Enterprise, and UAMS policies and ensures that direct and indirect reports comply. S/He serves as an advocate for enhanced revenue cycle performance within the department and across the IRC and is a key leader in billing and collections functions related to patients and 3rd party payers.The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.-- We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.------UAMS offers amazing benefits and perks:Health: Medical, Dental and Vision plans available for staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacySalary is commensurate with experience.ResponsibilitiesDevelops, implements and maintains comprehensive billing/collection strategies. Provides on-site, effective management of administrative and billing operations.-- Continuously evaluates billing operations, designs and implements strategies to accelerate/increase collections and lower costs and develops automated solutions. Maintains communications with 3rd party payers to address operational and payment issues; and maintains awareness of advances in management, cost and quality control methods.Establishes performance targets, measurement methodologies and strategies to accomplish goals. Directs billing management team in designing, developing, implementing and monitoring billing/information systems; and recommends enhancements and necessary modifications to streamline processing and optimize both system and staff performance and responsiveness. Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted. Accepts ownership for initiating new or enhanced process improvement projects sanctioned by Revenue Cycle Leadership. Responsible for staff hiring, new employee on-boarding, employee evaluations, annual training, facilitates staff development, provides employee coaching and progressive discipline when necessary. Reviews all billing office patient complaints submitted via patient satisfaction surveys and actively seeks resolution and/or service recovery with appropriate manager. Participates in formal development of maintenance, capital equipment, and staff budgets. Directs operational units within billing offices.Participates in the design and creation of required practice management, performance, financial and productivity reports for leadership.Develops, implements and maintains comprehensive billing reviews; designs plans and strategies; and assists in the development of professional fees tailored to meet the regulatory requirements.May perform other duties as assigned.QualificationsMinimum Qualifications:Bachelor's Degree in Healthcare, Business, Finance or related fieldSeven (7) years of experience in a hospital, outpatient healthcare facility, or community clinic settingFive (5) years of supervisory experience--to include personnel management and budget preparationMinimum three (3) years of experience in a clinic or hospital revenue cycle (patient scheduling, registration, coding, and/or billing, which may include management of Access/Revenue Cycle staff)Requires EPIC PB certification at or within one (1) year of hireAdvanced knowledge of EPIC and third party payer requirements-- -- -- -- -- -- -- -- -- -- --Preferred Qualification:Master's Degree (Substitute for 2 years of experience)--in business or healthcare administrationCertified Medical Practice Executive (CMPE),Certified Healthcare Access Manager (CHAM), Certified Professional Coder (CPC) or other HIM/Coding certificationsThis position is subject to a pre-employment criminal background check.-- A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.-- The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.--UAMS is an--Affirmative Action--and--Equal Opportunity Employer--of individuals with disabilities and protected veterans and is committed to excellence.Physical RequirementsStand: OccasionallySit: FrequentlyWalk: OccasionallyBend, crawl, crouch, kneel, stoop, or reach overhead: NeverLift, push, pull, carry weight: 11 - 25 lbsUse hands to touch, handle, or feel: ContinuouslyTalk: ContinuouslyHear: ContinuouslyTaste or smell: NeverRead, concentrate, think analytically: ContinuouslyPhysical Environment: Inside Office EnvironmentNoise Level: ModerateVisual Requirements: Not requiredHazards: None