Senior Manager, Spare Parts Operation


Brother Inc.


Posted Under: Bartlett, Tennessee jobs in Professions; Professions jobs
Posted On: 2020-10-18

The Senior Manager, Spare Parts Operations develops and executes the strategy that ensures all BIC USA divisions have the necessary parts to satisfy E-Commerce, subsidiary, technical support, dealer and customer demand. This position also ensures the parts operation remains competitive in the marketplace and attractive to existing and future customers; this includes inventory planning, pricing, procurement, order management processing and interfacing with third party logistics to achieve and maintain timely customer satisfaction.Let's Grow TogetherOur mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.Operations Management 85%
  • Create inventory and customer service strategies to meet budget and resource limitations while maintain business plan defined satisfaction and service levels
  • Develop and implement department policies, procedures and standards that enhance the performance of the organizational support and/or improve customer satisfaction while conforming with Brother's policies, procedures and standards
  • Develop, implement and manage process improvement targets to increase part fill rate and define other initiatives to improve the departmental performance
  • Plan the strategy for the spare parts procurement team to utilize SAP and OsVC as the system of record, including training and managing overall
  • Manage the internal ordering process to optimize inventory and improve fill rate and reduce part obsolesces and scrap
  • Align strategies with the export team to ensure efficient order processing and effective refreshment of stocked spare parts at US and LATAM subsidiaries
  • Monitor changing demand for parts and create plans to address the change, including machine life cycle management, end of product life part purchasing, and BIL engineering revisions that affect stock parts
  • Provide direction, leadership and guidance to staff and and monitor the efficiency, knowledge and skill sets of the staff and provide the necessary guidance, training, coaching, feedback and appraisal as necessaryManagement of Departmental Financial Responsibilities 10%
    • Manage the evaluation, analysis and remediation processes for all operational costs associated with the department and provide upper management with the recommended departmental budget
    • Provide monthly and ongoing analysis of the "actual cost to budget"; develop and deploy action plans to recover from any significant variancesReporting 5%
      • Create metrics and reporting on departmental performance and present the results on demand to senior leadership, subsidiaries and division leadership and during regularly scheduled meetingsRequirements:
        • Bachelor's Degree (or equivalent experience) Logistics, Supply Chain, Business or related field
        • Minimum 8 years of Management experience in Supply Chain Management, Procurement, Operations, Logistics or Customer Service in a distribution warehouse or a production facility
        • Minimum 5 years MRP, Planning, Scheduling, Forecasting, or Project Management experience
        • Minimum 5 years Supervision of direct or indirect staff in a Supply Chain Planning function, including substantial coaching and mentoring experience turning low performing teams to a high functioning multi-skilled workforce
        • Microsoft Office Suite Advanced
        • SAP or equivalent ERP systemBrother Offers:
          • A competitive base salary
          • Rich and comprehensive benefits package
          • Casual dress environment
          • Tuition reimbursement: Up to 10k yearly
          • Access to learning and development online and in-person classesBrother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

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