Avaya Voice Engineer (SBC/Session Manager/IP Office)

OnDek Solutions

Posted Under: Toledo, Ohio jobs in Executive; Executive jobs in zipcode 43699
Posted On: 2019-07-12

*This position is a remote role with about 50% travel required, mostly throughout the Midwest.*We are looking for strong experience with Avaya Session Border Controller, System Manager, Session Manager and IP Office on an enterprise level.--We are in search of an Avaya Voice Engineer to support customers with the following contractual obligations: Quarterly patching, Annual Patching, Annual Preventative maintenance and Release upgrades. Account support: License loading, Customer projects, Customer trouble tickets and Customer MAC.----------------------------- Works with project managers on the implementation of the Avaya voice products and any peripherals that may have been sold with the job.--------------------------- Performs installation, maintenance, and Troubleshooting on Avaya voice products / projects.--------------------------- Troubleshoot Telephone system hardware/software, Voicemail, and Telephone set and Feature issues on site and remotely--------------------------- Establishes service by studying system requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests--------------------------- Perform quarterly preventive maintenance and review installed Avaya software/firmware releases and patches on all covered servers & applications. Report currently available patches as noted by Avaya Support.--------------------------- Review and understand Avaya support documentation.--------------------------- Review and understand Avaya s/w release notes.--------------------------- Review and understand Avaya System Compatibility Matrix.--------------------------- Prepare high level MOP-Method of Procedure for patching activity on all covered servers based upon available Avaya documentation; including release notes and compatibility matrix.--------------------------- Participate on conference call with client to explain details of patching maintenance window.--------------------------- Update Service Now records with appropriate credentials and system information as needed.--------------------------- Maintains customer satisfaction by discussing issues; providing technical support; identifying solutions and working within the customers identified communication structure & preferred method of communication--------------------------- Documents service and installation actions by completing forms, reports, logs, and maintaining records--------------------------- Updates job knowledge by participating in educational opportunities; reading professional publications, etc.--------------------------- Experience with Move, Add, and Changes (MAC) of Avaya voice products.--------------------------- Utilizes thorough knowledge and experience of testing, troubleshooting, cutting over, and turning up phone lines, PRI's, voice and data T-1's, Trunks, SIP and integrated circuits--------------------------- Troubleshoot Telephone system hardware/software, Voicemail, and Telephone set and Feature issues on site and remotely--------------------------- Ability to travel up to 50% of the time--Skills Required:--------------------------- Knowledge of Avaya Voice systems asked to implement and support--------------------------- Understand how to navigate Avaya Support Portal for documentation and software/firmware.--------------------------- Understand how to apply software patches and firmware--------------------------- Understand how to write a MOP-Method of procedure detailing patching activity--------------------------- Effectively communicate implementation status, patching activity, system impacts, and duration to company management, company support, and clients as needed.BenefitsExcellent comprehensive benefits package including: 401k match, PTO, medical/dental/vision, reimbursement for certifications, and much more!

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