Technical Support Coordinator

Acadia Healthcare

Posted Under: Nashville, Tennessee jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 37250
Posted On: 2019-05-19

Job Description Overview Technical Support Coordinator The Technical Support Coordinator is accountable for remote support of IT Infrastructure for Acadia. General responsibilities include, but are not limited to providing implementation, maintenance and support for all IT supported client hardware, peripherals and software. This individual is responsible for bringing all escalated issues to a resolution. Responsibilities ESSENTIAL FUNCTIONS: * Troubleshoot and fix escalated issues effectively and efficiently. * Act as a technical lead to provide expertise to team members and to the business. * Able to train users, in person and remotely, on basic computer usage * Test and validate new hardware and OS for existing business applications * Create and administer PC images * Manage support requests (AHS) * Monitor performance and availability of systems with active and manual tools and processes * Interface with associated IT staff. * Identify IT related security and safety needs and issues. * Support as required IT Team technical and administrative activities. * Maintain skills by attending related training and performing research. * Evening and weekend off hour activities as required.

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