Posted Under: West Springfield, Massachusetts jobs in Professions; Professions jobs in zipcode 01090
Posted On: 2019-02-12
JOB DESCRIPTION Responsible for company software implementation, software training, and consulting services. Provides support for issues/concerns that require knowledge of software architecture. This individual will work to ensure the highest level of customer satisfaction. DUTIES AND ESSENTIAL RESPONSIBILITIES Include the following and other duties may be assigned. -- eRPortal software implementation tasks for new customers. -- Review of the business/process requirements of clients. -- Install, integrates, and tests software -- Configuration and workflow per customer requirements -- SQL troubleshooting, configurations changes, data cleanup, running scripts. -- Business analysis/consulting, matching appropriate software to meet customer needs. -- Follow up implementation tasks and custom issues. -- On-site training for new users, webinars and user groups. -- Maintain positive customer relations from the initial assignment and for all of their future issues/concerns. -- Organizes and documents the User Group training according to format. -- Backup help desk support -- Report creation and customization -- Follow standard help desk procedures including but not limited to logging all interactions. -- Creates and Implements knowledge data base. -- Travels as required -- Research questions using available information resources. -- Stay current with system information, changes and updates. -- Handle additional tasks from the Manager if necessary. QUALIFICATIONS AND EDUCATION REQUIREMENTS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position relies upon the knowledge of our software and is the business' initial contact with outside customers, which has a significant professional and financial impact on the business. A Bachelor's degree in CIS or other technical field. Knowledge of Microsoft Office, Adobe Acrobat and SQL. Person would have 10+ years of Help Desk and Implementation and Training experience. Relevant professional experience such as technical support, customer service. REQUIRED SKILLS Excellent troubleshooting abilities and analytical skills. Strong demonstrated sense of customer service. Planning and organizing, adaptability and excellent oral and written communication skills. Detail oriented while handling several projects at a time. The ability to work as a team on a daily basis. A positive professional attitude which represents the eRPortal culture. LANGUAGE ABILITY Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Travel Travel is required for 25% of this position and may include additional hours if needed.