Grand Sierra Resort and Casino
Posted Under: Reno, Nevada jobs in Other; Other jobs in zipcode 89555
Posted On: 2019-01-12
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:* Believe and demonstrate through their work the GSR Vision and Mission Statement.* Vision Statement: Become the region's most respected hospitality and gaming company* Mission Statement: We are dedicated to becoming a leader in the hospitality and gaming business by providing exceptional value and service to our guests, and commitment to the communities in which we live and serve * The primary responsibilities of the Security Officer will be to provide the most responsive, knowledgeable and courteous service by protecting not only the property but, also the safety of the guests and team members through observing, reporting and taking action.* Respond in a calm demeanor for any/all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.* Utilizes strong interpersonal skills to de-escalate possible volatile situations in a clam and respectful manner* Be observant in all areas inside/outside of the nightclub for safety concerns or suspicious circumstances.* Use good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation separate the involved persons without getting hurt or escalating the situation.* Answers all guest questions and furnishes detailed information on LEX and knowledge of the facilities surrounding the venue.* Possesses knowledge and use of all radio communication procedures and corresponding codes.* Reacts professionally and rationally in emergency and pressure situations. Restrains intoxicated, disorderly, or insubordinate guests or removes them from premises.* Follows the established procedures for escorting and assisting necessary employees to cash cage.* Promotes and practices safety awareness and behavior, adhering to all safety standards. Directs emergency vehicles when called upon.* Complete investigations and subsequent reports by asking questions pertinent to the situation such as; who, what, where why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports, and be able to follow through/up on any given report.* Make constant contact with both customers/ team members to provide optimal service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed for guest service, investigations, etc.* Good communications skills and professionalism are required when dealing, and cooperating with outside agencies such as Police Officials, Fire Department, FBI, Secret Service and Governmental Officials.* Ability to work with interruptions and to perform multiple tasks while remaining collected in high pressure situations. KNOWLEDGE/SKILLS/ABILITIES:* Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities.* Exceptional oral and written communication skills with the ability to accurately communicate reports.* A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company.* Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.* Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts.* Ability to define and solve practical problems and deal with a variety of situations in a clam, professional manner.* Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.* Excellent time management, problem solving and organizational skills are a must.* Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.* Must be a minimum of 21 years of age.* Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.* Trusted and is seen as a truthful individual who is highly respectful of others.* Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.* Cooperate with others in the accomplishment of joint tasks and common objectives.* Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.* Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.