Customer Care Technical Specialist Expert


VOLT WORKFORCE


Posted Under: Wilmington, Delaware jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 19899
Posted On: 2020-08-02

Job Description Are you passionate about customer experience? Are you a problem solver? Are you Detailed and Organized? THIS IS THE OPPORTUNITY FOR YOU!!!!!! 1st Shift 8:30 am - 5:00 pm $21-22hr Long Term Assignment! We are currently looking for Scheduling Coordinator to join our Scheduling Team. As a member of the Customer Order Management Installation Team (COMIT) you take responsibility for the customer's instrument acquisition experience. Other duties may include: - Manage and coordinate resources across the value stream to ensure you are delivering and installing instrumentation on the customer's schedule. - Utilizing multiple systems (MRS & CRM), schedule installation service orders to Engineers. - Own the customer experience to ensure a delightful, premier, delivery and installation. - Grow and maintain customer relationships to assist and ensure customers are productive with new instrumentation. - Communicate site-prep requirements and discuss readiness to ensure successful installation site visit. - Champion internally to ensure customer receives a 'perfect install' experience. - Demonstrate your communication and relationship-building skills cross-functionally across while acting as a fierce customer advocate. - Identify improvement opportunities and drive implementation across the value chain. - Support the Cross Lab Insight to Outcome brand Required Talents & Skills: - Bachelors or Master's Degree or University Degree or equivalent. - 3+ years relevant experience required - Customer service operations experience required - Works well in a team environment - Familiarity with Analytical equipment is a plus - Excellent written and verbal communication skills - MS Office with emphasis on Excel; Customer relationship software experience desired, for example SAP (ECC), CRM and MRS - Excels under high pressure - Demonstrates ability to work in a multi-task, interrupt driven environment - Demonstrates skills for organization and attention to detail - Demonstrates ability to influence cross-functionally and build relationships - Demonstrates ability to learn and communicate technical hardware and software information - Curiosity to learn product configuration across multiple platforms - Demonstrates ability to apply consultative communication skills to offer solutions to customer problems If interested please submit resumes to or call . 'Volt is a Equal Opportunity Employer'

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