Technical Support Intern


Doyon Security Services


Posted Under: Anchorage, Alaska jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 99530
Posted On: 2021-05-05

DescriptionJOB SUMMARY: Under the supervision of the Operations Manager, the Technical Support Intern will gain valuable experience learning about troubleshooting, resolving hardware and software and network related issues. The internship is a full-time, 10-week program that will be managed by the Operations Manager. The intern will learn about the different career paths within the IT field and gain hands on experience.ESSENTIAL FUNCTIONS:
  • Learn and use available internal tools, programs, and applications to assist in daily tasks, such as ConnectWise
  • Work under direct supervision troubleshooting workstation software and hardware and escalating when appropriate for the following:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office versions
  • Local and network printers
  • Adobe
  • Apple Mac supported Operating systems
  • Sophos and other major AV brands
  • Learn and understand user, workstation, and permissions in domain and workgroup environments
  • Learn and understand DNS, the Internet and mail flow
  • Learn various support components of the Microsoft 365 Administration Portal
  • Learn the difference between syncd and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform, under supervised monitoring, various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling accounts
  • Learn and understand backup solutions including Barracuda and other similar applications
  • Learn and understand 3rd party applications and Client specific line of business applications
  • Maintain appropriate documentation including Client technical documentation, how to documentation, knowledge base articles, internal procedures/processes, etc.
  • Actively participate as a member of the Arctic IT team
  • Submit timesheets accurately and timely
  • Adheres to work groups and company polices outlined in Team Member handbook, electronic communication, and other documentationKNOWLEDGE, SKILLS & ABILITIES:
    • Strong written and verbal communication
    • Strong organizational skills and the ability to operate efficiently throughout daily tasks
    • Pleasant and professional demeanor in all communications
    • Ability to remain calm in stressful situations
    • Able to work at an efficient, quick, and steady pace to troubleshoot and resolve issues
    • Deliver high quality resultsRequirementsQUALIFICATIONS:
      • Freshman or higher college student in good standing
      • Minimum 3.0 overall GPA
      • Must be a Doyon Shareholder*Preferred Qualifications: *
        • Pursuing a career or prior work experience within the following fields: Business, Engineering, or Informational Technology
        • Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices
        • Valid Drivers license, ready access to a registered vehicle and must be able to provide proof of state required insurance on registered vehicleSKILLS AND ABILITIES INTERN WILL OBTAIN:
          • Deliver technical support over the phone, email, and chat assist
          • Ability to identify when a problem needs to be escalated and to what level of service
          • Contribute to team goals such as: SLA requirements, resolution, and Client satisfaction
          • Accurately enter and maintain issue information including notes and resolutionWORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel.PHYSICAL DEMANDS: The individual will be subject to sedentary work with the majority of hours in a professional office environment and will need to be able to quickly respond to a change in work demands. The individual is required to have close visual acuity to perform activities such as viewing a computer terminal. Occasionally lift, carry, push, pull or otherwise move objects (1-40 lbs.) are required.PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
            • Except as provided otherwise under applicable law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
            • Please view Equal Employment Opportunity Posters provided by OFCCP here.Title: Technical Support InternJob Reference: 21-0014Post Date: 1/27/2021CARC: YesClose Date: 2/26/2021City/Location: AnchorageState: AKPoint of Hire: Seattle, WACompany: AIT-Arctic Information Technology, Inc.Type of Position: InternFLSA Status: Non-ExemptHours: 8:00 - 5:00Schedule: Monday - Friday

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