Operations Analyst (Treasury FSO) - Scranton, PA


Bank of America


Posted Under: Scranton, Pennsylvania jobs in Professions; Professions jobs in zipcode 18577
Posted On: 2020-03-26

Job Description Line of Business Position Description and Responsibilities Responsible for setup, maintenance as well as deletions of Telephone Wire Transfer Services Able to navigate multiple systems such as IDS, Model, GPS locator and Authentication systems Will be working with Lines of Business to complete, correct documentation and well as explain corrections Working with the team as well as independently to ensure that all service levels are meet daily and monthly ensuring 100 accuracy during QA Will adhere to processes and procedures and follow guidelines and ensure all communication guidelines are meet with accuracy Customer service experience necessary for communication with internal associates as well as team members and management Will be responsible for completing all mandatory training in set time frames as well as self-assignment of other courses and career paths Work Schedule Mon - Fri 800a - 500p one late night shift 1030a - 700p To cover the West Coast. Required Skills and Experience Knowledge of Wire Transfer systems - WTX, Model, IDS Must be able to work under pressure, highly organized and able manage multiple priorities using initiatives to meet deadlines Excellent verbal and written communication skills Enterprise Role Overview Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of productsservices and operational solutions. May assist in designing, documenting, implementing, and monitoring of new productsservices. Provides guidance to associates within own unit regarding procedural, technical andor operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Shift 1st shift (United States of America) Hours Per Week 40

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