Technical Support Engineer


Robert Half


Posted Under: Raleigh, North Carolina jobs in IT / Software / Systems; IT / Software / Systems jobs in zipcode 27699
Posted On: 2020-03-26

Description As a technical supporthelpdesk employee, you will be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardwaresoftware faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, you may work in house, supporting the rest of the business with their ongoing IT requirements. Requirements bull To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed bull Relevant education andor training will be considered a plus bull Working with customersemployees to identify computer problems and advising on the solution bull Logging and keeping records of customeremployee queries bull Analyzing call logs so you can spot common trends and underlying problems bull Updating self-help documents so customersemployees can try to fix problems themselves bull Working with field engineers to visit customersemployees if the problem is more serious bull Testing and fixing faulty equipment Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

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