OpenText Helpdesk Support with Security Clearance


Amyx Inc


Posted Under: Washington, DC jobs in Other; Other jobs in zipcode 20599
Posted On: 2020-03-26

Amyx, Inc is seeking to hire a OpenText Helpdesk Support to support Defense Logistics Agency (DLA) to work at Andrews AFB, MD. This individual will monitor, support and perform computer processing. Coordinates responses to trouble reports. Works with customers on Andrews AFB, assisting with Content management server, PC and general IT issues. Responsibilities Responsibilities and Daily Tasks: Primary job responsibilities will include: * Tier 1 OpenText Helpdesk* Creation of Technical documentation* Creation of tickets and updating of Knowledge articles. * Mitigate IA findings Supported Technologies: * OpenText* Remedy* Process Suite* Reports Qualifications Desired Skills and Qualifications: * Open Text experience * DLA experience* Helpdesk experience * DoD Agency Experience Required Skills and Qualifications: * 5+ year experience* Active Secret clearance* Security + CE certification Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer. Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

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