Marriott International, Inc.
Posted Under: Washington, DC jobs in Other; Other jobs in zipcode 20599
Posted On: 2020-03-26
Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. The Westin Georgetown, Washington D.C., located at 2350 M St NW, Washington, District of Columbia, 20037 is currently hiring a Mgr-Ops Rooms (HtlOps). Responsibilities include: Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience Understands the brand''s service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members. To apply now, go to: https://jobs.marriott.com/marriott/jobs/20000497?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.