End User Support Technician


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Posted Under: Los Angeles, California jobs in Professions; Professions jobs in zipcode 91494
Posted On: 2021-02-23

Major Entertainment Company in West Los Angeles has a 6 + month contract position open for a End User Support Technician.
Job Description:Under the supervision of the End User Experience Manager, End User Support Technician will create, and implement proactive improvements to the end user experience while providing access to all corporate functions whether on premises or within the SaaS cloud ecosystem. The ideal candidate will have a minimum of 3 years" experience in a similar role with account administration and end user support. Client is seeking a team player who demonstrates a flexible and adaptable work style that responds quickly and efficiently under pressure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:*Administers, maintains, develops and implements policies and procedures for ensuring the stability and integrity of the company infrastructure, including desktops, laptops and mobile devices.*Provides 'ownership' of problem thru to final resolution.*Plan, acquire, and coordinate installation of on-prem and remote hardware and software across the organization. Provide updates on how to automate. *Oversee the administration of user accounts, permissions, and identity throughout the organization.*Assess, approve, and administer all equipment, hardware, and software upgrades.*Develop and manage business continuity plan and data protection for end users. *May be called upon to provide support for service issues or failures at any time.*Analytically strong, able to find innovative solutions and recognize what is practical and cost-effective*Strong work ethic, commitment to high standards*Comfortable with ambiguity and ability to manage multiple, competing priorities*Actively and enthusiastically participate in the development and improvement of client end user service operations.*Professionally represent and protect the interest of client in all interactions with customers, vendors, employees.*Provide the Manager or Director with timely insights into significant client relations developments, reports, and service updates etc.*Proactively develop, and publish troubleshooting knowledge base articles, and end user facing documentation.
QUALIFICATIONS/SKILLS: *Expertise managing an Window Server Active Directory environment and Group Policy with various on-prem and cloud dependencies*OKTA Identity management proficiency including MFA and SSO in a complex environment beneficial *Strong knowledge of data protection including archival and e-discovery tools*Ability to meet deadlines and multi-task within a fast-paced environment*Strong written and oral communication skills*Critical thinking - ability to solve technical problems independently and with collaborative teams*Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies*Take ownership of issues and problems, find and enact resolutions and recommend process changesDesired Skills: *Cloud computing (AWS, Azure)*Experience with the following Microsoft technologies: *Active Directory, SCCM, KMS, MDT, and WSUS*Exchange, O365*Windows desktops (Windows 10), Apple OSX*Experience with the following Apple technologies:*JAMF, ABM*Apple OSX and hardware (MacBook"s, iMacs, Apple Pro)*Apple iOS and hardware (iPhone, iPad) *Experience with the following collaboration/communication applications *Zoom, Quip, Slack, Box*CompTIA Security+ certification or other industry-recognized certifications relevant to a Windows System Administrator

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